It's an old saying in retail: "The customer is always right." But many companies that sell online or through catalogs have moved away from that motto — making customers pay to return merchandise. Sellers think it's a fair policy. Consumers don't see it that way, and a new study suggests that firms would be far better off in the long run footing the bill for returns.
Each year, Lego turns out 19 billion plastic bricks, figures and gears for building things. But sometimes it seems even 19 billion isn't enough. Seattle-area resident Will Chapman wanted more, so he started making Lego-compatible parts — including World War II weapons.
London-raised Ahmed Jama won't give up on Mogadishu, even though his restaurants have been attacked by suicide bombers more than once. In fact, he's leading the city's cultural revival, one dish at a time, by offering residents and visitors a taste of authentic Somali cuisine and hospitality.
A coalition of more than 1,400 charities is launching Giving Tuesday to jump-start end-of-year giving. They're taking off on Black Friday and Cyber Monday to motivate donors at a time when the outlook for giving remains lackluster.
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