Tylenol Bottles: Hard To Open For 30 Years | WAMU 88.5 - American University Radio
Filed Under:

Tylenol Bottles: Hard To Open For 30 Years

Play associated audio

Opening a new package of Tylenol can take some effort. There's the cardboard packaging, plus the push-and-twist top and the safety seal.

It used to be a matter of just popping off a cap. Thirty years ago, seven people died in Chicago suburbs after taking poisoned Tylenol. Pharmacies pulled Tylenol off the shelf in a panic, and the nation was in shock.

Richard Keyworth was a firefighter in the area and one of the first investigators in the Tylenol murders case. He says investigators quickly realized the poison was hidden in bottles of Tylenol, but no one knew how it got there or how many people were at risk.

"There was a feeling of helplessness, and Tylenol was the medication for everything," he says. "If you can't trust that, what can you trust?"

Investigators said the poison was likely slipped into bottles after they were already on store shelves. Johnson & Johnson recalled about $100 million worth of Tylenol.

No one was ever charged with the crime. The FBI has reopened the cold case and investigators are using new technology to search for DNA evidence.

Mark Mandell was finishing up pharmacy school in Chicago when the Tylenol murder story broke in 1982. He says for a while, people were scared to take just about any medication.

"You really had to try to reassure people, but how confident were you as an individual? Because no one knew. It was unknown who the attacker was, what the motive was, and ... it was out there," he says.

The deaths spurred new regulations on over-the-counter drug packaging. The FDA and Congress quickly passed a federal anti-tampering law.

Mandell says there shouldn't be any confusion now about how to handle a product with a broken seal.

"It's sort of in your face. You know, if anything appears wrong, don't use it," he says.

Over time, Tylenol bounced back to its status as a household name. O.C. Ferrell, a marketing ethics professor at the University of New Mexico, says the way Johnson & Johnson handled the Tylenol case is still considered textbook crisis management.

"If you're a really good company, like they were in making this recall, you've got to say, 'If we don't protect the brand name and our integrity of our reputation, then nothing will matter in the long run,' " he says.

Now, for many Tylenol users, perhaps the biggest thing they worry about is getting the bottle open.

Copyright 2012 Chicago Public Radio. To see more, visit http://www.chicagopublicradio.org.

NPR

4 Out Of 5 Puzzlers Say These Things Are The Same

Rearrange the letters in a four-letter word and a five-letter word to get a pair of synonyms. For example, given "time" and "night," you would say "item" and "thing."
NPR

Italian Cheese Lovers Find Their Bovine Match Through 'Adopt A Cow'

The cheeses of the Italian Alps are prized for their flavor. But the tradition of cheese-making here is dying off. Now remaining farmers are banding together around an unusual adoption program.
NPR

6 In 10 Young Republicans Favor Legal Marijuana, Survey Says

A Pew Research Center survey shows that 63 percent of Republicans under the age of 34 favor legalization.
NPR

A Neuroscientist Weighs In: Why Do We Disagree On The Color Of The Dress?

Robert Siegel speaks with Dr. Bevil Conway, a neuroscientist at Wellesley College, about the dress that has the whole Internet asking: What color is it?

Leave a Comment

Help keep the conversation civil. Please refer to our Terms of Use and Code of Conduct before posting your comments.