In the week since the launch of insurance exchanges -- a centerpiece of the new healthcare law -- nearly 9 million Americans have visited the federal health care website. And thousands more have visited online exchanges run by the states. But both federal and a few state online marketplaces continue to have problems. Some say the technical glitches are caused by higher-than-expected traffic to these sites. Others warn they have serious, underlying flaws that aren’t easily resolved. Diane and a panel of experts discuss strong interest, technical issues and other roll-out challenges for the new insurance exchanges.
Flow Chart: How Health Insurance Exchanges Work