Tact, Tone And Timing: The Power Of Apology | WAMU 88.5 - American University Radio
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Tact, Tone And Timing: The Power Of Apology

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An effective apology involves a delicate balance between tact, tone and timing. In high-stakes settings, when jobs and reputations are on the line, it can be even harder. The significance of an apology can vary in different settings and professions.
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