It's an old saying in retail: "The customer is always right." But many companies that sell online or through catalogs have moved away from that motto — making customers pay to return merchandise. Sellers think it's a fair policy. Consumers don't see it that way, and a new study suggests that firms would be far better off in the long run footing the bill for returns.
From time to time during this election season we'll be introducing you to ordinary people that our reporters meet out on the campaign trail. Today: a snapshot from a Donald Trump rally in New Hampshire.
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