It's an old saying in retail: "The customer is always right." But many companies that sell online or through catalogs have moved away from that motto — making customers pay to return merchandise. Sellers think it's a fair policy. Consumers don't see it that way, and a new study suggests that firms would be far better off in the long run footing the bill for returns.
Democrats and Republicans in Virginia are at odds over the value of investigating the state Senator Phil Puckett, who resigned last month to take a job at a state tobacco commission — and turned the Senate over to Republicans.
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