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Is Charging Customers For Returns Bad Business?

By: Sandy Hausman // November 25, 2012
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It's an old saying in retail: "The customer is always right." But many companies that sell online or through catalogs have moved away from that motto — making customers pay to return merchandise. Sellers think it's a fair policy. Consumers don't see it that way, and a new study suggests that firms would be far better off in the long run footing the bill for returns.

Arts & Culture

NPR

A Race Against Time To Find WWI's Last 'Doughboys'

In 2003, Richard Rubin set out to talk to every American veteran of World War I he could find. With help from the French, he tracked down dozens of centenarian vets and recorded their stories in a new book called The Last of the Doughboys.

Food

NPR

The Great Charcoal Debate: Briquettes Or Lumps?

Does the kind of charcoal you use really make a difference when it comes to grilling up a tasty steak or other food on the grill? Yes — but deciding which one to use depends on what you're after. Both briquettes and lump charcoal — aka "natural" hardwood charcoal — have their advantages and disadvantages.

Politics

WAMU 88.5

Analysis: Republicans' Immigration Bill Could Come At Expense Of Democrats' Visa Bill

David Hawkings, political columnist at Hawkings Here for Roll Call, talks about the latest behind a Virginia lawmaker's push to get a high-skill immigration bill in the House.

Technology

NPR

Google Reportedly Faces FTC Antitrust Probe Over Display Ads

The Federal Trade Commission is in the early stages of opening an antitrust probe into how Google runs its online display advertising business, according to a report by Bloomberg News, citing sources who want to remain anonymous because the FTC has not announced the probe.

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