Is Charging Customers For Returns Bad Business? | WAMU 88.5 - American University Radio
Filed Under:

Is Charging Customers For Returns Bad Business?

Play associated audio
It's an old saying in retail: "The customer is always right." But many companies that sell online or through catalogs have moved away from that motto — making customers pay to return merchandise. Sellers think it's a fair policy. Consumers don't see it that way, and a new study suggests that firms would be far better off in the long run footing the bill for returns.
NPR

Mega-Rich Invest In Works By Living Artists

Renee Montagne talks to art sociologist and writer Sarah Thornton about how the habits of the 1 percent reverberate across the art world. She is the author of 33 Artists in 3 Acts.
NPR

Nigella Lawson Loves Leftovers And Knows How To Use Them

If you don't want to eat endless turkey sandwiches, there's plenty else you can make. David Greene talks to cookbook author Nigella Lawson about what to do with your Thanksgiving leftovers.
NPR

Pentagon Expected To Release More Detainees From Guantanamo

Since the midterm elections, there has been a new batch of transfers from Guantanamo Bay, Cuba, and more releases are in the works. But a new GOP Congress could stall the drive to empty Guantanamo.
NPR

Millennial Doctors May Be More Tech-Savvy, But Is That Better?

Text messages from your doctor are just the start. Millennials are the next generation of doctors and they're not afraid to say "chillax" in a consultation or check Twitter to find medical research.

Leave a Comment

Help keep the conversation civil. Please refer to our Terms of Use and Code of Conduct before posting your comments.