Bank Customers Complain Of Call Center Run-Around | WAMU 88.5 - American University Radio

Bank Customers Complain Of Call Center Run-Around

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The $25 billion mortgage settlement between states and major lenders requires banks to provide "a single point of contact" for homeowners seeking to avoid foreclosure. The same requirement was agreed to in a previous deal with banks. But some customers say they're still having lots of trouble getting anyone to return their calls.
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