Some riders feel Metro's door-to-door service for the disabled is lacking in performance.
For nearly 20 years, Metro has provided door-to-door rides for disabled people who can't use the system's bus or rail service. The program is expensive, and some riders say the cost isn't necessarily resulting in a top-notch product. Jim Hilgen learns more about the MetroAccess program, and why it's so difficult to improve the public transit experience for disabled commuters.
[Music: "A to B" by The Futureheads from The Futureheads / "Money" by Pickin' On Series from Pickin' on Pink Floyd: A Bluegrass Tribute (needs some internal editing)]
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