American: 'Near Normal' Flights After Day Of Delays | WAMU 88.5 - American University Radio

NPR : News

Filed Under:

American: 'Near Normal' Flights After Day Of Delays

American Airlines has promised passengers that Wednesday's flight schedule will be nothing like the day before, when thousands were stranded due to a glitch in the reservations system that forced hundreds of flights to be canceled or delayed.

American Airlines and American Eagle cancelled 970 flights and delayed more than 1,000 others on Tuesday, The Associated Press said, citing flight-tracking service FlightAware.com.

"Despite the magnitude of today's disruption, we are pleased to report that we expect our operation to run normally with only a small number of flight cancellations," Andrea Huguely, a spokeswoman for American, told the AP late Tuesday. She said American would add flights to accommodate stranded passengers.

American CEO Tom Horton, in a statement on YouTube, said the airline does have "redundancies in our systems," but that "unfortunately in this case we had a software issue that impacted both our primary and backup systems."

According to the AP:

"The computer outage began snarling operations around mid-morning. Eventually the Federal Aviation Administration issued a so-called ground stop for American Airlines jets around the country. ...

"By late afternoon, American resumed international flights and those from its major hub airports. It scrambled during the evening to put planes and crews in position to get off to a good start on Wednesday morning."

American apologized for the inconvenience to passengers and offered to change customer reservations with no charge if their travel plans were flexible, according to the Fort Worth Star Telegram.

Copyright 2013 NPR. To see more, visit http://www.npr.org/.

WAMU 88.5

Art Beat With Lauren Landau, July 24

An aromatic exhibit turns art into eye candy and a new play explores a salacious mentorship.

NPR

With Help From America's Test Kitchen, Why Buy When You Can DIY?

Morning Edition host Renee Montagne talks to America's Test Kitchen's Chris Kimball about foods that are easier than you'd guess to make at home. Fresh Nutella or kale chips, anyone?
NPR

Montana Sen. Walsh Says PTSD May Have Played A Role In His Plagiarism

Sen. John Walsh lifted at least a quarter of his United States Army War College master's thesis, according to a report in The New York Times. Walsh was appointed to the Senate in February.
NPR

U.S. Database Glitch Delays Passport, Visa Processing

The problem in the U.S. State Department system could cause problems for millions of people worldwide who are awaiting travel documents.

Leave a Comment

Help keep the conversation civil. Please refer to our Terms of Use and Code of Conduct before posting your comments.