NPR : News

Filed Under:

American Airlines Grounds All Flights Due To Computer Glitch

A computer glitch in the reservations system at American Airlines caused all of the carrier's flights to be grounded for at least two hours on Tuesday.

"American's reservation and booking tool, Sabre is offline," American Airlines spokeswoman Mary Frances Fagan told Reuters in an email. "We're working to resolve the issue as quickly as we can. We apologize to our customers for any inconvenience."

NPR's Wade Goodwyn reports that the outage was announced about 2:30 p.m. Eastern time.

On Twitter, American wrote: "We're currently unable to modify today's reservations. However, when able, we'll offer refunds or update travel at no charge." It said flights would be held at airports until at least 5 p.m. ET.

In the next few hours, thousands of passengers were stuck on planes and in terminals as American worked frantically to get their network system back online. By 4:30 p.m., Goodwyn reports, passengers were again boarding flights.

According to The New York Times, the outage with the reservation system meant that gate agents could not print boarding passes.

"Sabre, meanwhile, said the issue did not come from its own computer systems. Other airlines, including Southwest Airlines and JetBlue, use Sabre and have not experienced any outages, said Nancy St. Pierre, a spokeswoman for Sabre.

"At Dallas-Forth Worth International Airport, thousands of passengers were stranded waiting for flights, some of which were being canceled. Some passengers described being stuck for long stretches on planes on the runway unable to take off or, having landed, initially unable to get to a gate."

Copyright 2013 NPR. To see more, visit http://www.npr.org/.

NPR

Aviator Beryl Markham Soars Again In 'Paris Wife' Author's New Book

"It is my fate to illuminate the lives of these one-of-a-kind notable women that have been somehow forgotten by history," says Paula McClain. She shines her spotlight on Markham in Circling the Sun.
NPR

At The Purple Pie Place, Where The Crusts Are Just Sweet Enough

Bobkat's Purple Pie Place is a fixture in Custer, S.D. From chicken pot pie to strawberry rhubarb, Trevor Yehlie and his family have been baking and serving pies at the local favorite since 2009.
NPR

SuperPACs Report Their Funds — And The Numbers Are Staggering

SuperPACs released their latest funding numbers Friday, and already it's clear that the committees' roles in 2016 will be gargantuan.
NPR

Despite Host Controversy, Amazon Takes A Chance On 'Top Gear'

The trio that made Top Gear the world's biggest car show will return to the small screen in a new show for Amazon Prime. The BBC canned one of its hosts last year after a fight with a producer.

Leave a Comment

Help keep the conversation civil. Please refer to our Terms of Use and Code of Conduct before posting your comments.