'Outrage' Over Verizon's Plan For $2 Payment Fee | WAMU 88.5 - American University Radio

NPR : News

Filed Under:

    'Outrage' Over Verizon's Plan For $2 Payment Fee

    There's been an "uproar on the Web," as The New York Times says this morning, over the plan by Verizon Wireless to charge $2 for some methods of paying your bill.

    Indeed, a simple Twitter search of "Verizon" turns up words such as "backlash," "OUTRAGEOUS," and "Cancel your contract!" And there's the inevitable online petition.

    As Eyder reported Thursday, Verizon plans to start charging the fee if you go online or call the company on the phone to make a one-time payment with a credit or debit card. What Verizon is trying to do is steer customers toward signing up to pay their bills via electronic checks, through automatic payment programs or the old-fashioned way — by dropping a check in the mail.

    Forbes contributor Erika Morphy thinks this will be a "Bank of America moment" for Verizon. That is, it will be faced with so much criticism that it will have to reverse course — as Bank of America did when it tried to charge a $5 monthly fee if its customers used their debit cards to make some purchases.

    Verizon calls it a "convenience fee" that "will help allow us to continue to support these single bill payment options in these channels and is designed to address costs incurred by us for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone)."

    The company's plan comes as some customers are already upset about recent outages in its 4G network.

    Copyright 2011 National Public Radio. To see more, visit http://www.npr.org/.

    WAMU 88.5

    Art Beat With Lauren Landau, April 20, 2015

    You can hear music from Brazil this week at two Bossa Nova concerts.

    NPR

    This Robot Chef Has Mastered Crab Bisque

    The system, a pair of robotic arms, learned to cook by mimicking the motions of a top chef. Even though it can't smell or taste, its maker says the robot should be able to make 2,000 meals by 2017.
    WAMU 88.5

    Morale Is Low Among Government Workers, But What Can Be Done?

    Lawmakers are awaiting the results of a Government Accountability Office on low morale across federal agencies. But can Congress help fix a problem they played a large part in creating?

    NPR

    VW Camper Van Gets An Electric Makeover

    Talk about a time warp! The iconic VW camper is getting a modern reboot. This time, it's electric.

    Leave a Comment

    Help keep the conversation civil. Please refer to our Terms of Use and Code of Conduct before posting your comments.