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    'Outrage' Over Verizon's Plan For $2 Payment Fee

    There's been an "uproar on the Web," as The New York Times says this morning, over the plan by Verizon Wireless to charge $2 for some methods of paying your bill.

    Indeed, a simple Twitter search of "Verizon" turns up words such as "backlash," "OUTRAGEOUS," and "Cancel your contract!" And there's the inevitable online petition.

    As Eyder reported Thursday, Verizon plans to start charging the fee if you go online or call the company on the phone to make a one-time payment with a credit or debit card. What Verizon is trying to do is steer customers toward signing up to pay their bills via electronic checks, through automatic payment programs or the old-fashioned way — by dropping a check in the mail.

    Forbes contributor Erika Morphy thinks this will be a "Bank of America moment" for Verizon. That is, it will be faced with so much criticism that it will have to reverse course — as Bank of America did when it tried to charge a $5 monthly fee if its customers used their debit cards to make some purchases.

    Verizon calls it a "convenience fee" that "will help allow us to continue to support these single bill payment options in these channels and is designed to address costs incurred by us for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone)."

    The company's plan comes as some customers are already upset about recent outages in its 4G network.

    Copyright 2011 National Public Radio. To see more, visit http://www.npr.org/.

    WAMU 88.5

    A WAMU Guide To The 2015 National Book Festival

    Need some help navigating the schedule? We've come up with an agenda that highlights authors we’ve spoken with here at WAMU.

    WAMU 88.5

    The Democracy Of The Diner (Rebroadcast)

    Whether the decor is faux '50s silver and neon or authentic greasy spoon, diners are classic Americana, down to the familiar menu items. Rich, poor, black, white--all rub shoulders in the vinyl booths and at formica counters. We explore the enduring appeal and nostalgia of the diner.

    WAMU 88.5

    Europe's Ongoing Migrant And Refugee Crisis And The Future Of Open Borders

    The Austria-Hungary border has become the latest pressure point in Europe's ongoing migrant crisis. We get an update on the huge influx of migrants and refugees from the Middle East and Africa and the future of open borders within the E.U.

    WAMU 88.5

    Environmental Outlook: How To Build Smarter Transportation And More Livable Cities

    A new report says traffic in the U.S. is worse than it's been in years. But some say there are reasons to be optimistic. For this month's Environmental Outlook: How revitalized urban centers and new modes of transportation are changing how we get around our cities.

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