Pepco, Other Power Companies Could Face Fines For Poor Service | WAMU 88.5 - American University Radio

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Pepco, Other Power Companies Could Face Fines For Poor Service

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The Maryland Public Service Commission is seeking the authority to hold companies up to a tough new set of standards for reliability and customer service.

The commission has already published a list of proposed rules on its Web site. They would mandate how quickly power companies must answer customer calls and set standards for how soon crews have to get the power back on after an outage.

New guidelines would also define how often companies have to inspect their power lines, and force each one to prove that they're in compliance with all of the new rules.

Commission members will meet again on March 3 to talk about the proposal.

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