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    'Tis The Season For Returns And Exchanges

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    By David Schultz

    Moses Wamoyo is a sales clerk at TW Luggage in Northwest D.C and he's describing his store's wide selection of colored leather purses. "Red, black, brown and even that lime green," he says. "That's a new color they just came up with."

    Maybe you received a lime green leather purse for Christmas that you're just not crazy about. Wamoyo is ready for you. He says a successful December 26th requires a mental adjustment from the frenzy of the holiday shopping season. "Mentally, we have to be able to show the customer something else they mightl ike, something else they might prefer," says Wamoyo.

    Up to 10 percent of all sales made during the holiday season are eventually returned, according to a survey from the National Retail Federation.


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